Shipping & Returns
Here you will find all shipping information and our return / refund policy. If you have any other questions or need assistance, do not hesitate to reach out via the "contact" form or DM us on Instagram @retroquestofficial
Returns
We want you to be completely satisfied with your purchase from us. However, we understand that sometimes shopping online may lead to the need for a return. If this is the case, please reach out to us via the contact form, and we'll be happy to assist you.
Eligibility for Returns:
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Timeframe: Contact us within 14 days of receiving your order to be eligible for a return.
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Process: You must return your order before receiving a replacement or refund.
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Processing Time: All returns will be processed within 5 business days upon receipt of the returned item.
Shipping
Shipping Times and Costs:
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 5-9 business days | FREE During Our Sale |
| Canada | 6-12 business days | FREE During Our Sale |
| United Kingdom | 5-9 business days | FREE During Our Sale |
| Europe | 5-10 business days | FREE During Our Sale |
| Australia/New Zealand | 5-9 business days | FREE During Our Sale |
| Rest of World | 7-15 business days | FREE During Our Sale |
Please note: Orders require a warehouse processing time of 1-5 days.
Additional Information:
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Order Tracking: Once dispatched, you'll receive tracking information via email to monitor your parcel's journey. In most cases, tracking will also provide an estimated delivery date.
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Shipping Address: Please ensure you provide a complete and correct shipping address, including specific details such as street number and apartment number if applicable. If you need to correct your order information, contact us at the "contact" page section with your order number and the correct details as soon as possible, before the order is shipped out.